Working Together
How we start, how we reduce risk, and how we decide whether we should take responsibility.
We do not start by touching production.
We start with clarity: understanding the system, the constraints, and what “better” means in practice.
Then we move deliberately, in phases that reduce risk and establish shared ownership at every step.
1. A short fit check
A 30-minute call to understand the system, the constraints, and what “better” would mean in practice.
If it’s not a fit, we say so.
2. A readiness review
Before anyone touches production, we want clarity.
We work with conversations and artifacts:
architecture diagrams, CI/CD config excerpts, monitoring screenshots, incident notes, runbooks, and cost snapshots.
The outcome is a shared model of the system, not a sales pitch.
Deliverables:
- Risks and operational gaps
- A baseline target state
- A 30/60/90-day plan (effort and cost)
3. A baseline in production
Once the direction is clear, we establish a baseline that can be operated.
Typical baseline work includes:
- Staging → production deployments with a rollback path
- Backups plus at least one restore test
- Observability defaults that produce signal, not noise
- One runbook for common failure modes
- Explicit ownership
4. Ongoing responsibility (optional)
If we continue, we take responsibility within a defined scope.
Support: Monday–Friday, 9–17 CET, response time < 4h.
What we require
Responsibility needs clear boundaries.
We work best with teams that value:
- Explicit ownership
- Pragmatic trade-offs
- Constraints over endless options
These are not arbitrary preferences.
They reflect the principles we apply to all our work.
Contact us
If you want to compare approaches or discuss operating models, feel free to reach out.